Tony Lowe Investigations Limited trading as Robuk (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we hold. This Privacy Policy explains how we collect, use, hold, disclose and protect personal information, consistent with the Privacy Act 2020 and the Information Privacy Principles. It applies to our website robuk.co.nz and to the services we provide.
Because of the nature of our work, we handle personal information in two broad situations: information about the people we deal with directly (including clients, enquirers and website visitors); and information about individuals who are the subject of a matter we have been engaged to work on. This policy covers both.
People who deal with us directly. When you contact us, request a quote, engage our services or correspond with us, we may collect your name, organisation, contact details, the nature and details of your instructions, billing and payment information, and our correspondence with you.
Website visitors. When you use our website we may collect limited technical information (such as your IP address, device and browser type, and the pages you view) and any information you choose to submit.
In the course of our work. To carry out the services we are engaged to provide — private investigations, process serving, repossessions, debt recovery, tracing and surveillance — we may collect personal information about the individual or individuals who are the subject of a matter. This may come from our client, from publicly available and official records, from our own enquiries and surveillance, and from other lawful sources. The Privacy Act 2020 recognises that, in certain circumstances, personal information may be collected other than directly from the individual concerned — including where it is necessary for the maintenance of the law, the enforcement of a legal right, or the conduct of proceedings before a court or tribunal, or where direct collection would prejudice those purposes. We collect and use such information only where it is necessary for a lawful purpose connected with our functions and the engagement we are performing.
As licensed investigators, we may access authorised registers and databases (including, where permitted, the Motor Vehicle Register) for lawful purposes connected with an engagement, in accordance with the conditions under which access is granted.
We use personal information to provide, manage and improve our services; to carry out the investigations, enquiries, surveillance, process serving, recovery and related work we are instructed to undertake; to verify identity and carry out appropriate due diligence; to prepare reports and evidence for our clients and, where appropriate, for courts and tribunals; to communicate with you; to manage billing; and to meet our legal, regulatory and professional obligations.
We treat the information we hold as strictly confidential. We may disclose it to the client who has engaged us and their legal advisers; to courts, tribunals and other parties where required or permitted in connection with legal proceedings; to enforcement agencies and regulators where authorised or required by law; and to our personnel, agents and sub-contractors who need it to deliver our services and who are bound by confidentiality. We do not sell personal information, and we do not disclose it for third-party marketing.
We hold personal information in both physical and electronic form and take reasonable steps to keep it safe from loss and from unauthorised access, use, modification or disclosure. Access is limited to those who require it, and our reports and evidence are prepared and held to evidential standards.
We keep personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required or permitted to retain it by law, after which it is securely destroyed or de-identified.
You may ask for access to the personal information we hold about you and ask us to correct it if it is wrong. Please contact us using the details below; we will respond as required by the Privacy Act 2020. In some cases we may be entitled to decline or limit access — for example where releasing it would prejudice an investigation or the maintenance of the law, endanger safety, or breach another person’s privacy — and if so we will explain why.
Our website may use cookies and similar technologies so it functions properly and so we can understand how it is used. You can limit or block cookies in your browser, though some features may not work as intended.
If you are concerned about how we have handled your personal information, please contact us first and we will do our best to resolve it. You may also complain to the Office of the Privacy Commissioner (www.privacy.org.nz; 0800 803 909).
We may update this policy from time to time. The current version will always be available on our website and applies from the effective date shown below.
Tony Lowe Investigations Limited trading as Robuk
PO Box 57-134, Mana, Porirua 5247
Phone: 04 333 2744
Email: robuk@tonyloweinvestigations.co.nz
Web: robuk.co.nz
Licensed under the Private Security Personnel and Private Investigators Act 2010 — Licence No. 25-132647. Effective: [date on approval].
Licensed Private Investigators
#11-005238
Ministry of Justice
NZ Court Approved Server